Privacy Policy

Welcome to NPL Mobile Hospital. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine platform and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

We collect information that you provide directly to us, including: • Personal Information: Name, email address, phone number, date of birth, gender, and address. • Health Information: Medical history, symptoms, diagnoses, prescriptions, lab results, and other health-related data. • Payment Information: Credit card numbers, billing addresses, and transaction history. • Communication Data: Messages between you and healthcare providers, consultation notes, and feedback. • Device Information: IP address, browser type, operating system, and device identifiers. • Usage Data: How you interact with our platform, features used, and time spent.

We use the information we collect to: • Provide, maintain, and improve our healthcare services • Connect you with appropriate healthcare providers • Process payments and send transaction confirmations • Send appointment reminders and health-related notifications • Respond to your comments, questions, and customer service requests • Analyze usage patterns to improve our platform • Comply with legal obligations and regulatory requirements • Prevent fraudulent activity and ensure platform security

We may share your information in the following circumstances: • Healthcare Providers: With doctors and specialists you consult with through our platform • Service Providers: With third-party vendors who assist in operating our platform • Legal Requirements: When required by law or to respond to legal processes • Business Transfers: In connection with a merger, acquisition, or sale of assets • With Your Consent: When you give us permission to share your information We do NOT sell your personal or health information to third parties for marketing purposes.

We implement robust security measures to protect your information: • End-to-end encryption for all communications • 256-bit SSL/TLS encryption for data transmission • Secure data centers with 24/7 monitoring • Regular security audits and penetration testing • Multi-factor authentication options • Access controls and employee training While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

As a healthcare platform operating in the United States, we are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). This includes: • Maintaining appropriate administrative, physical, and technical safeguards • Entering into Business Associate Agreements with third-party vendors • Providing you with access to your health records • Respecting your rights regarding your Protected Health Information (PHI) • Training our staff on HIPAA requirements • Implementing breach notification procedures

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have the right to: • Access: Request a copy of your personal data • Rectification: Request correction of inaccurate data • Erasure: Request deletion of your data ("right to be forgotten") • Portability: Receive your data in a structured, machine-readable format • Restriction: Request limited processing of your data • Objection: Object to processing based on legitimate interests • Withdraw Consent: Withdraw consent at any time for consent-based processing

We retain your information for as long as necessary to: • Provide our services to you • Comply with legal and regulatory requirements • Resolve disputes and enforce our agreements Medical records are retained in accordance with applicable healthcare regulations, which may require retention for several years after your last interaction with our platform.

You have several rights regarding your information: • Account Settings: Update your profile and preferences at any time • Email Preferences: Opt out of marketing emails via unsubscribe links • Data Access: Request a copy of your personal data • Data Deletion: Request deletion of your account and associated data • Cookies: Manage cookie preferences through your browser settings To exercise these rights, contact us at privacy@nplmobilehospital.com

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. For users between 13-18, parental or guardian consent may be required for certain services.

We may update this Privacy Policy from time to time. We will notify you of any material changes by: • Posting the new Privacy Policy on this page • Updating the "Last Updated" date • Sending an email notification for significant changes We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy or our privacy practices, please contact us: Email: privacy@nplmobilehospital.com Address: 123 Healthcare Avenue, Medical District, NY 10001 Phone: +1 (800) 555-HEALTH Data Protection Officer: dpo@nplmobilehospital.com